Frequently Asked Questions and Answers

First, pick out the plan that you want to sign up with. There are 3 easy ways to activate a Prime1mobile card.


Please go to www., click on the of the plan , Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new prime1mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.


Visit to speak with an agent.

Activate by Phone:

Just call Prime1mobile customer Service at (888) 332-9477

Before beginning, please make sure that you are using the correct-sized SIM

card for your iPhone or Android. Check your phones manual to ensure you are using the correct size SIM.

iPhone: Stick a pin into the slot on the side of your iPhone. This should cause the SIM card tray to pop out. Line up the SIM card by the notch to place it on the tray and re-insert it back into the phone.

 Android: With the large variety of Android devices, there is no one way to insert a SIM card into your phone. For specific instruction on where to insert your SIM card, please refer to your phone’s manual.

Yes, you can transfer your existing number from your current carrier. To authorize the release of your phone number to Prime1mobile, you will need the following information from your current carrier: your account number, the corresponding PIN code, and your billing zip code. Your account number can generally be found on your billing statement or acquired by contacting your provider’s customer service department.

Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 5 hours. Landline to mobile ports can take up to 10 business days to complete.

Please contact customer service at (888) 332-9477 or chat with us on our website if you need any help.

Our Customer Ambassador is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at (888) 332-9477 or dial 611 from your Prime1Mobile phone.

You can shop for phones & SIMs from our impressive lineup on our website.

Check your phone’s compatibility by clicking here.

Cell phones from nearly every manufacturer will work on our network as long as they use a SIM card. If you already have a compatible phone, all you need to do is purchase an prime1mobile sim card. Your phone will work if it uses a SIM card and it is unlocked phone.

If you insert your Prime1mobile sim card and you see restricted come up on the screen of your phone, or it says “Contact Service Provider,” doesn’t allow you to make calls, or won’t grant access to your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.